Privacy Policy

Privacy statement

The following data protection declaration applies to the use of our online service riedel.lu (hereinafter referred to as "website").

We attach great importance to data protection. The collection and processing of your personal data takes place in compliance with the applicable data protection regulations, in particular the Basic Data Protection Ordinance (DSGVO).

1. Person in charge

The person responsible for the collection, processing and use of your personal data in the sense of Art. 4 No. 7 DSGVO is

Mirko Riedel, Pasteurstrasse 40, 10407 Berlin, Germany

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions in whole or for individual measures, you can address your objection to the person responsible.

You can save and print this privacy policy at any time.

2. General purposes of the processing

We use personal data for the purpose of operating the website.

3. What data we use and why

3.1 Hosting

The hosting services used by us serve the provision of the following services: Infrastructure and platform services, computing capacity, storage space and database services, security and technical maintenance services that we use to operate the Site.

We or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to this website on the basis of our legitimate interests in the efficient and secure provision of our website in accordance with Art. 6 Para. 1 S. 1 f) DSGVO in connection with Art. 28 DSGVO.

3.2 Access data

We collect information about you when you use this website. We automatically collect information about your usage patterns and your interaction with us and register information about your computer or mobile device. We collect, store and use data about each access to our website (so-called server log files). The access data includes:

  • - Name and URL of the retrieved file

  • - Date and time of retrieval

  • - Transferred data volume

  • - Message about successful retrieval (HTTP response code)

  • - Browser type and browser version

  • - Operating system

  • - Referer URL (i.e. the previously visited page)

  • - Websites accessed by the user's system through our website

  • - Internet service provider of the user

  • - IP address and the requesting provider

We use this log data without allocation to your person or other profiling for statistical evaluations for the purpose of operating, security and optimisation of our website, but also for anonymous recording of the number of visitors to our website (traffic) and for the scope and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. This information enables us to provide personalized and location-based content and to analyze traffic, troubleshoot and correct errors, and improve our services.

This is also our legitimate interest pursuant to Art. 6 Para. 1 S. 1 f) DSGVO.

We reserve the right to subsequently check the log data if there is a justified suspicion of illegal use on the basis of concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision or billing of a service, e.g. if you use one of our services. After aborting the order process or after receipt of payment, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offence in connection with the use of our website. We also save the date of your last visit as part of your account (e.g. when registering, logging in, clicking links, etc.).

3.3 Cookies

We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and stored temporarily on your hard drive. This file as such contains a so-called session ID, which can be used to assign various requests from your browser to the shared session. This allows your computer to be recognised when you return to our website. These cookies are deleted after you close your browser. For example, they enable you to use the shopping cart function across several pages.

To a small extent, we also use persistent cookies (also small text files that are stored on your terminal device) that remain on your terminal device and enable us to recognize your browser the next time you visit. These cookies are stored on your hard drive and delete themselves after the given time. Their service life is 1 month to 10 years. This enables us to present our services to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specifically tailored to your interests.

Our legitimate interest in the use of cookies pursuant to Art. 6 Para. 1 S. 1 f) DSGVO is to make our website more user-friendly, effective and secure.

The following data and information are stored in the cookies:

  • - log-in information

  • - language settings

  • - keywords entered

  • - Information about the number of visits to our website and the use of individual functions of our website.

When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would enable the cookie to be assigned to you will not be placed in the cookie. On the basis of cookie technology, we only receive pseudonymised information, such as which pages of our shop have been visited, which products have been viewed, etc.

You can set your browser so that you are informed in advance when cookies are set and can decide on a case-by-case basis whether you wish to exclude the acceptance of cookies in certain cases or in general, or whether cookies should be prevented completely. This may limit the functionality of the website.

3.4 Data for the fulfilment of our contractual obligations

We process personal data that we need to fulfil our contractual obligations, such as name, address, e-mail address, ordered products, invoice and payment data. The collection of this data is necessary for the conclusion of the contract.

The data will be deleted after the warranty periods and statutory retention periods have expired. Data linked to a user account (see below) will in any case be retained for the duration of the account management.

The legal basis for the processing of this data is Art. 6 Para. 1 S. 1 b) DSGVO, because this data is required so that we can fulfil our contractual obligations towards you.

3.5 E-mail Contact

If you contact us (e.g. via contact form or e-mail), we will process your details to process the enquiry and in the event that follow-up questions arise.

If the data processing is carried out to carry out pre-contractual measures, which take place at your request, or, if you are already our customer, to carry out the contract, the legal basis for this data processing is Art. 6 Para. 1 S. 1 b) DSGVO.

We only process further personal data if you give your consent (Art. 6 Para. 1 S. 1 a) DSGVO) or if we have a legitimate interest in the processing of your data (Art. 6 Para. 1 S. 1 f) DSGVO). A legitimate interest is, for example, to reply to your e-mail.

3.6 Use of Google Analytics

We use Google Analytics to analyse website usage. The resulting data is used to optimize our website and advertising measures.

Google Analytics is a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, United States). Google processes the data for website use on our behalf and is contractually obliged to take measures to ensure the confidentiality of the processed data.

During your website visit, the following data, among others, is recorded:

  • - Pages viewed

  • - Your behaviour on the pages (for example clicks, scrolling behaviour and dwell time)

  • - Your approximate location (country and city)

  • - Your IP address (in abbreviated form, so that no clear assignment is possible)

  • - Technical information such as browser, Internet provider, end device and screen resolution

  • - Source of your visit (i.e. via which website or via which advertising medium you came to us)

This data is transferred to a Google server in the USA. Google complies with the data protection regulations of the "EU-US Privacy Shield" agreement.

Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID that allows you to be recognized on future visits to the site.

The recorded data is stored together with the randomly generated User-ID, which enables the evaluation of pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data remains stored in aggregated form for an unlimited period of time.

If you do not agree with the collection, you can prevent this by installing the browser add-on once to deactivate Google Analytics.

3.7 Use of Google Remarketing

We also use the remarketing function of Google. This allows us to display personalised advertising to you in appropriate advertising spaces on other websites based on the interests you have shown on our website.

Please see Google's privacy policy for more information. You can opt-out of interest-based advertising by installing this browser plugin.

4. Storage period

Unless specifically stated, we will only store personal data for as long as is necessary to fulfill the purposes for which it was collected.

In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, the data will only be stored by us for these legal purposes, but will not be processed elsewhere and deleted after the expiry of the legal retention period.

5. Your rights as data subject of the data processing

Under the applicable laws, you have various rights with respect to your personal information. If you wish to exercise these rights, please send your enquiry by e-mail or by post to the address stated in paragraph 1, clearly identifying yourself.

Below you will find an overview of your rights.

5.1 Right to confirmation and information

You have the right to clear information about the processing of your personal data.

In detail:

You have the right at any time to receive confirmation from us as to whether personal data concerning you will be processed. If this is the case, you have the right to request from us free information about the personal data stored about you together with a copy of this data. Furthermore, there is a right to the following information:

  • 1. the processing purposes;

  • 2. the categories of personal data to be processed;

  • 3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;

  • 4. if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;

  • 5. the existence of a right to rectify or delete personal data concerning you or to limit the processing by the controller or to object to such processing;

  • 6. the existence of a right of appeal to a supervisory authority;

  • 7. if the personal data is not collected from you, all available information about the origin of the data;

  • 8. the existence of automated decision-making including profiling in accordance with Article 22(1) and (4) DSGVO and - at least in these cases - meaningful information on the logic involved and the scope and intended effects of such processing for you.

If personal data are transferred to a third country or to an international organisation, you have the right to be informed of the appropriate safeguards pursuant to Art. 46 DSGVO in connection with the transfer.

5.2 Right to rectification

You have the right to demand that we correct and, if necessary, complete any personal data concerning you.

In detail:

You have the right to demand from us immediately the correction of incorrect personal data concerning you. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data - also by means of a supplementary declaration.

5.3 Right to cancellation ("right to be forgotten")

In a number of cases, we may be required to delete personal information about you.

In detail:

Pursuant to Art. 17 (1) DSGVO, you have the right to demand that we delete personal data concerning you immediately, and we are obliged to delete personal data immediately if one of the following reasons applies:

  • 1. Personal data are no longer necessary for the purposes for which they were collected or otherwise processed.

  • 2. You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 sentence 1 a) DSGVO or Art. 9 para. 2 a) DSGVO, and there is no other legal basis for the processing.

  • 3. You object to the processing pursuant to Art. 21 (1) DSGVO and there are no overriding legitimate reasons for the processing or you object to the processing pursuant to Art. 21 (2) DSGVO.

  • 4. Personal data have been processed unlawfully.

  • 5. The deletion of personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which we are subject.

  • 6. The personal data were collected in relation to information society services offered pursuant to Art. 8 (1) DSGVO.

If we have made the personal data public and we are obliged to delete them pursuant to Art. 17 (1) DSGVO, we shall take appropriate measures, including technical measures, taking into account the available technology and implementation costs, to inform those responsible for data processing who process the personal data that you have requested them to delete all links to this personal data or copies or replications of this personal data.

5.4 Right to limitation of processing

In a number of cases, you have the right to ask us to restrict the processing of your personal data.

In detail:

You have the right to demand that we restrict processing if one of the following conditions is met:

  • 1. the accuracy of the personal data is disputed by you for a period of time that allows us to verify the accuracy of the personal data,

  • 2. the processing is unlawful and you refused to delete the personal data and instead requested that the use of the personal data be restricted;

  • 3. we no longer need the personal data for the purposes of processing, but you need the data to assert, exercise or defend legal claims, or

  • 4. you have lodged an objection against the processing pursuant to Art. 21 para. 1 DSGVO, as long as it has not yet been established whether the legitimate reasons of our company outweigh yours.

5.5 Right to data transferability

You have the right to receive, transmit or have us transmit machine-readable personal data concerning you.

In detail:

You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format, and you have the right to transfer such data to another responsible person without our interference, provided that

  • 1. the processing is based on a consent pursuant to Art. 6 para. 1 sentence 1 a) DSGVO or Art. 9 para. 2 a) DSGVO or on a contract pursuant to Art. 6 para. 1 sentence 1 b) DSGVO and

  • 2. processing is carried out using automated procedures.

In exercising your right to data transfer in accordance with paragraph 1, you have the right to obtain that the personal data be transmitted directly by us to another responsible person, insofar as this is technically feasible.

5.6 Right of objection

You also have the right to object to the lawful processing of your personal data by us if this is justified by your particular situation and if our interests in the processing do not outweigh ours.

In detail:

You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data on the basis of Art. 6 Para. 1 S. 1 e) or f) DSGVO; this also applies to profiling based on these provisions. We no longer process personal data unless we can prove compelling reasons for the processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims.

If personal data is processed by us for the purpose of direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is connected with such direct advertising.

You have the right to object to the processing of your personal data concerning you for scientific or historical research purposes or for statistical purposes pursuant to Art. 89 para. 1 DSGVO for reasons arising from your particular situation, unless such processing is necessary for the performance of a task in the public interest.

5.7 Automated decisions including profiling

You have the right not to be subject to any decision based solely on automated processing, including profiling, that has any legal effect on you or similarly significantly affects you. There is no automated decision-making on the basis of the personal data collected.

5.8 Right to revoke consent under data protection law

You have the right to revoke your consent to the processing of personal data at any time.

5.9 Right of appeal to a supervisory authority

You have the right to complain to a supervisory authority, in particular in the Member State where you are staying, at your place of work or at the place where the alleged infringement occurred, if you consider that the processing of your personal data is unlawful.

6. Data security

We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.

Your personal data will be transmitted encrypted. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.

To secure your data, we maintain technical and organisational security measures in accordance with Art. 32 DSGVO, which we continually adapt to the state of the art.

Furthermore, we do not guarantee that our services will be available at specific times; disruptions, interruptions or failures cannot be excluded. The servers we use are regularly and carefully backed up.

7. Passing on data to third parties, no data transfer to non-EU countries

In principle, we use your personal data only within our company.

If and to the extent that we involve third parties in the performance of contracts (e.g. logistics service providers), these third parties will only receive personal data to the extent that the transmission is necessary for the corresponding service.

In the event that we outsource certain parts of our data processing ("Order Processing"), we contractually require processors to use personal data only in accordance with the requirements of data protection laws and to protect the rights of the data subject.

No data will be transmitted to entities or persons outside the EU outside the case referred to in this declaration in paragraph 4 and this is not planned.

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